Account Management


Section coming soon.

Employee Account Creation

All company accounts are managed (primarily) from our LDAP server, with two notable exceptions.

  • Postfix manages email accounts, so we can create additional addresses.

  • LimeSurvey is on the remote server (, without access to the LDAP.

The following instructions will create a new staff account.

Generating Login

Before we begin, we must first create the username and password. Usernames are composed of first and middle initials and last name.

Passwords should be ranked as strong on both GRC Haystack and How Secure Is My Password.

The username and password should be stored in the GPG-encrypted password records (see Encrypted Records).

Creating Email Account

Before we can access Postfix Admin, we must first activate the server controls on Webster (our remote server). Any company IT with SSH root access can do so by running…

$ controls on

Now we can access Postfix Admin at and log in with our company account. (Only administrators have access here.)

Select Virtual List ‣ Add Mailbox. Fill out the following:

  • Username: The username for the user. Select the domain name from the drop-down menu below this field.

  • Password: Enter the password for the user, and confirm it in Password (again).

  • Name: The first name, middle initial, and last name of the user. For example, “Jason C. McDonald”.

  • Quota: For all user accounts, this should be 100MB.

  • Active: Ensure this box is checked, or else the new account will not work.

  • Send Welcome mail: A message detailing first steps for new staff members was pre-programmed into Postfix. Check this box to automatically send it.

After you’ve filled out all these fields, click Add Mailbox.

In a new tab, make sure you can log into webmail at using the new email address and password.

Once you’ve confirmed the account was created correctly, select Logout from the top menu on Postfix Admin.

Be sure to have IT disable the control panel via…

$ controls off

Creating PawID (LDAP Account)

To create a new LDAP account, go to the LDAP control panel on Hawksnest: LDAP Account Manager. Login using the LDAP management password.

On the Users tab, select New user:

Toward the upper section, set RDN identifier to uid.

On the Personal tab, fill out the following fields at minimum:

  • First name

  • Last name

  • Email address

On the Unix tab, fill out the following fields, leaving the others as their defaults (or blank):

  • User name: The company username.

  • Common name: The full name - first name, middle initial, last name.

  • Primary group: user

Click Edit groups and add the appropriate groups. At minimum, be sure to add either staff or community and the department name. Then click Back.

Verify all the details entered, and then click Save at the top, and then click Edit again.

Select Set password toward the top of the page. Set the password.

Click Save at the top.

The account is immediately active.

Creating Phabricator Account

It is now possible to log into Phabricator using LDAP, but we want to do some additional setup on that profile.

In a new private window (so you don’t have to sign out of Phabricator yourself), log into Phabricator using the new account.

The window that appears should display that you’re Creating a New Account using an external LDAP account. The username and real name should automatically be pulled from the LDAP database.

Click Register Account. Once the Community Rules displays, immediately close out of the window!


You should NEVER accept the Community Rules on behalf of the new user!

Managing Phabricator Permissions

It isn’t enough just to create a user account on Phabricator, as users have very limited permissions by default (which is good for outside contributors). We must manually specify this new person as a member of staff, and determine what they have access to.

As you may know, this is handled through Projects on Phabricator. You can add a user to a group by going to the Project, selecting Members on the left, and clicking Add Members.


If you aren’t allowed to add a member to a project, check whether the project has subprojects, and add the member to the appropriate subprojects.

The user account we just created must be added to the following:

  • All staff should be added to the appropriate seniority group. This automatically adds them to Staff [Group] and Trusted [Group]. All interns should be added to the Interns [Group] seniority group.

  • Add the staff member to their [Dept] (department) project(s). (e.g. Programming [Dept]).

  • If relevant, add the staff member to their [Team] project. At the moment, this only applies to the Programming department.

  • Optionally, you may add them to the [Project] project(s) they are going to be working on. Technically, they can join these later, but being members automatically can save a lot of time and confusion.


It can be confusing for a new user to be blocked from accessing a repository because they aren’t a project member. In general, it’s just good practice to add new users to their expected projects.

The user can now log in and access everything they’re supposed to.

Wrapping Up

We’re done! The new account is created and active across the entire staff network. Login to all other Staff Network resources not mentioned is controlled by LDAP.

You should send the username and password to the new user. Ideally, this should be done in person, for maximum security. In that situation, cover the password policies as described in the template email below.

If you need to send the password via email, use the following template:

Welcome to MousePaw Media!

Below are your login details for the entire Staff Network. Please write down
your login information in a secure, physical location (not on your computer)
and permanently delete this email, making sure to remove it from your trash
as well.


Do not give out your login details under any circumstances. MousePaw Media
IT staff maintain a secure database of all usernames and passwords, and we
can also reset any and all passwords, so we will never ask you for your
login information. We may need to access your company accounts from time to
time for security maintenance purposes.

Do not change your password. If you have forgotten your password, believe
your account is compromised, or need a new password, contact us here at, and we will assign you a new password.





You can access all aspects of this network from the staff portal at Use your full company email address to log
into Webmail. For everything on DevNet, you can use just your username.

You should next log into your company email, wherein you will find further
instructions. All further communications will take place via your company

If you have trouble logging in, please don't hesitate to contact the IT
department at

Send this email to the user’s personal email address, and then delete it from Sent Mail and Trash! Ensure the email is not retained anywhere on our servers.


You should encourage the new user not to use their browser’s “save this password” feature. By typing their password regularly, they will be able to remember it better more quickly.

Employee Account Suspension

To lock an employee account, go to the LDAP control panel on Hawksnest: LDAP Account Manager. Login using the LDAP management password.

On the Users tab, look for the account you want to suspend. Click the Edit icon (the pencil) toward the left of the row.

On the Unix tab, click Lock password.

Click Edit groups and remove all groups from the user. Add the former group, and click Back.

Then click Save. This will immediately lock down the account, shutting off most access privileges and preventing access.

On Phabricator, go to the user profile and Manage, and then click Disable User.

On Nextcloud, click your profile picture in the upper-right corner and click Users. Find the user you want to deactivate, and click the three dots to the far right of the row. Be certain you are acting on the right user!! Select Wipe all devices and confirm the unique ID number against that near the username on the same screen. Click Wipe when you are sure.

Click the three dots again, and click Disable user.

We also need to disable email from Postfix Admin. (See Creating Email Account to learn how to access that.) Log in with your company account.

Under Virtual List select Virtual List. From the drop-down box at the top, select Scroll down to the list of email accounts, and look for the one you want to deactivate. Click Edit.

Uncheck the Active box and click Save changes.

External Accounts